Introduction
Last mile fulfillment is the final and often most critical stage of the order delivery process. It involves the journey of your product from the destination country’s logistics hub to your customer’s doorstep. This article will help you understand how Peregrine Ship manages last mile fulfillment, what to expect, and how you can leverage our platform for a smooth delivery experience.
What is Last Mile Fulfillment?
The last mile refers to the final leg of the delivery process, where a package is handed over to a local carrier in the destination country and delivered to the customer. It is often the most complex and resource-intensive part of the logistics chain, requiring attention to accuracy, speed, and customer satisfaction.
How Does Peregrine Ship Handle Last Mile Fulfillment?
Collaboration with Local Carriers
Once the shipment arrives in the destination country, it is handed over to a trusted local carrier for delivery.
Peregrine Ship partners with YunExpress to manage the transition to reliable carriers in each country.
Tracking and Transparency
A new tracking code is generated for the last mile, corresponding to the local carrier.
You can share this tracking code with your customers, enabling them to follow the delivery status on the carrier’s platform.
Customer Notifications
Customers receive automated notifications at key stages, such as when the package is out for delivery or has been delivered.
Address Verification
Our system ensures accurate address information before dispatch to reduce delivery failures and delays.
Benefits of Last Mile Fulfillment with Peregrine Ship
Seamless Tracking for Customers: Customers use a local tracking code for a familiar and straightforward experience.
Masked Origin: The last mile tracking code focuses on the local carrier, keeping the shipment’s origin from China discreet.
Reliable Delivery: Partnerships with established local carriers ensure timely and professional delivery.
Minimized Delays: Efficient customs clearance and quick handoff to the local carrier streamline the process.
How to Share Last Mile Tracking with Your Customers
Locate the Tracking Code:
After the shipment reaches the destination country, a last mile tracking code will be available in your Peregrine Ship dashboard.Share the Code:
Copy the code and share it with your customer via your store’s communication platform or order tracking page.
Customers can use the provided link to track their package on the local carrier’s website.
Monitor Status:
You can also use the tracking code to monitor delivery progress and address any customer concerns proactively.
Common Last Mile Fulfillment Scenarios
Scenario | What to Do |
Customer reports a delay | Check the tracking status and contact Peregrine Ship support if needed. |
Delivery address error | Use the address correction feature before dispatch to avoid this issue. |
Customer can’t track their order | Verify the tracking code and guide them to the local carrier’s website. |
Tips for Smooth Last Mile Fulfillment
Double-Check Addresses: Ensure that customer addresses are complete and accurate during order placement.
Communicate Expectations: Set realistic delivery timelines based on the destination country and shipping method.
Monitor Tracking Codes: Stay proactive by checking tracking updates and addressing potential delays early.
Frequently Asked Questions
Q: What carriers are used for last mile delivery?
A: Peregrine Ship works with trusted local carriers in each destination country through our logistics partner, YunExpress.
Q: How do I access the last mile tracking code?
A: Once your shipment reaches the destination country, the tracking code is available in the Peregrine Ship dashboard.
Q: What happens if a delivery attempt fails?
A: The local carrier typically attempts redelivery or provides options for the customer to retrieve the package. You can monitor these updates through the tracking system.
Conclusion
Last mile fulfillment is a vital part of your e-commerce logistics, and Peregrine Ship makes it simple and efficient. By partnering with trusted carriers and offering tracking transparency, we help you provide a reliable and satisfying delivery experience for your customers. For further questions or support, feel free to contact us through the Help Center!