Even with automation, occasional fulfillment issues may arise. Here’s how to troubleshoot common problems with Peregrine Ship:
1. Delayed Shipments
Check Order Status: Verify the order status in your dashboard.
Verify Shipping Address: Ensure the customer’s address is correct and complete.
Contact Support: If delays persist, contact our support team for assistance.
2. Missing or Incorrect Items
Order Review: Double-check the order details in your system.
Report Issue: Use the “Report Issue” feature in your dashboard to notify our team.
3. Inventory Discrepancies
Sync Inventory: Make sure your store’s inventory is synced with Peregrine Ship.
Recheck Stock Levels: Verify stock levels in the Peregrine Ship dashboard.
4. Tracking Issues
Update Tracking: Ensure that tracking information has been updated in your store.
Contact Support: If tracking is not updating, contact support for further investigation.
5. Quality Control Concerns
Report Problems: Use the reporting feature to flag any quality issues.
Quality Inspections: Ensure that your products have passed the required quality checks before shipping.
For additional support or if the issue persists, visit our Help Center or contact our support team for personalized assistance.