Getting Started Checklist: From Signup to First Order

Welcome to Peregrine Ship!

Congratulations on taking the first step toward seamless China fulfillment! This guide will walk you through everything you need to know to get your first order shipped.

What you'll achieve by the end of this guide:

• Your Shopify store connected to Peregrine Ship

• Your dedicated WhatsApp support group set up

• Understanding of how our pricing and balance system works

• Your first test order created

• Ready to start selling!

Estimated setup time: 15-20 minutes

Step 1: Create Your Account

1.1 Sign Up

1. Go to platform.peregrineship.com

2. Click "Sign Up"

3. Enter your email and create a password

4. Verify your email address

💡 Tip: Use the same email you use for your Shopify store, it makes everything easier to manage.

Step 2: Connect Your Shopify Store

2.1 Install Our Shopify App

Option A: From Peregrine Ship Dashboard

1. Log in to your Peregrine Ship dashboard

2. Navigate to Stores → Add Store

3. Click "Connect Shopify"

4. Authorize the connection in Shopify

Option B: From Shopify App Store (Easiest)

1. In your Shopify Admin, go to the search bar

2. Search for "Peregrine Ship"

3. Click Install

4. Shopify will redirect you to sign up / log in automatically

2.2 Configure Your Store Settings

This step is important!

1. Go to Stores → Click on your store name → Store Details

2. Select your Store Country/Market

   • This determines size conversions (US, EU, UK, etc.)

   • Choose the primary market where you sell

3. Verify your store is showing as "Connected" ✓

Your store is now synced! Orders will automatically flow into Peregrine Ship.

2.3 Set Up Default Fulfillment Location

Shopify recently updated how fulfillment services work. To ensure your orders flow correctly to Peregrine Ship, you need to set up your fulfillment location properly.

What to do:

1. In your Shopify Admin, go to Settings → Locations

2. You should see Peregrine Ship listed as a fulfillment location (added when you installed our app)

3. Go to Products and for each product you want us to fulfill, make sure inventory is stocked at the Peregrine Ship location

4. If you also ship some products yourself, keep those stocked at your own merchant-managed location

Why this matters: Shopify is changing how fulfillment apps work. Only the app that owns a fulfillment service (in this case, Peregrine Ship) can create fulfillments for orders assigned to that service. If your products aren't assigned to the correct location, orders may not sync properly.

Quick check: After setup, go to any product → scroll to Inventory → confirm it shows the Peregrine Ship location with inventory available.

Not sure how to configure this? Send us a message on WhatsApp and we'll walk you through it!

Step 3: Connect with Our Team

3.1 Reach Out on WhatsApp

We provide dedicated support via WhatsApp for all our clients. This is your direct line to our team for:

• Order questions

• Sourcing requests

• Urgent issues

• General support

Contact us: Click here to message us on WhatsApp

3.2 What to Include in Your First Message

Send us a quick intro with:

Hi! I just signed up for Peregrine Ship 👋

Store name: [Your Shopify store name] 
Store URL: [yourstore.com] 
Products I sell: [Brief description] 
Monthly order volume: [Estimated orders per month] 
Any questions: [Anything you're unsure about]

3.3 What Happens Next

1. We'll verify your store connection (usually within a few hours)

2. We'll create a dedicated WhatsApp group with our team members:

   • Customer Support

   • Sourcing Manager

   • Operations (when needed)

3. You'll receive a welcome message with next steps

📧 Prefer email? No problem! Reach us at: support@peregrineship.com

Step 4: Understand Our System

4.1 How Peregrine Ship Works

Your Customer Orders → Shopify → Peregrine Ship → We Source → We Ship → Customer Receives

The simple version:

1. Customer places order on your Shopify store

2. Order automatically syncs to Peregrine Ship

3. We source the product from our factory network (Chinese suppliers)

4. We quality check, pack, and ship directly to your customer

5. Tracking updates automatically to Shopify

6. Customer receives their order in 7-15 days (depending on destination)

4.2 Two Ways We Work

Not sure which is right for you? Ask us in WhatsApp, we'll help you decide!

Step 5: Understanding Pricing & Balance

5.1 How Our Balance System Works

Peregrine Ship uses a prepaid balance system. Think of it like a wallet:

What is "Occupied" balance? When we start processing your order, we reserve (occupy) funds to cover:

• Product cost

• Shipping cost

Once the order ships, occupied becomes "charged" and deducted from your balance.

5.2 What You Pay Per Order

For Dropshipping clients:

For DTC/Inventory clients:

(No product cost, you've already sent us inventory!)

5.3 How to Get a Price Quote

Option A: Use the Sourcing Calculator

1. Go to your dashboard → Sourcing Calculator

2. Paste the Image URL

3. See instant price breakdown

Note: The Sourcing Calculator provides estimated pricing for planning purposes. Final costs may vary slightly.

Option B: Use the Shipping Calculator

1. Go to your dashboard → Shipping Calculator

2. Enter the weight and destination country

3. See estimated shipping cost

Note: Shipping Calculator provides estimates based on weight. Actual shipping may vary based on package dimensions.

Option C: Submit a Custom Sourcing Request

1. Go to Custom Sourcing

2. Provide product details, images, specifications

3. Our team will quote within 24-48 hours

Option D: Ask on WhatsApp Send us the product link or description, we'll get you a quote fast!

5.4 Track Your Balance

Want to see your balance history?

1. Go to Billing in your dashboard

2. View complete history of:

   • Balance top-ups

   • Balance deductions

   • All balance movements

💡 Tip: Check Billing regularly to track your spending and plan top-ups.

Step 6: Add Balance (Top Up)

6.1 How to Top Up

1. Go to your dashboard → Balance → Add Balance

2. Choose your payment method:

   • Stripe (Credit/Debit Card) — Instant, 2.9% + $0.30 fee

   • Bank Transfer (Wise, Airwallex, Direct Bank Transfer) — No fees, 1-2 business days

6.2 Bank Transfer Details

For bank transfers, use Wise for the best rates:

Payment Link: wise.com/pay/business/peregrinegrouplimited

After sending payment:

1. Take a screenshot of your transfer confirmation

2. Send it to us on WhatsApp

3. We'll add the balance to your account within a few hours

Step 7: Create Your First Test Order

Before going live, let's make sure everything works!

7.1 Create a Test Draft Order in Shopify

1. In Shopify Admin, go to Orders → Create Order

2. Add a product from your store

3. Add a test shipping address (use your own address)

4. Click Save as Draft (don't complete the order)

5. Wait 1-3 minutes for it to sync

6. Double Check Order Details (Product Name, Product Variants, Quantity)

7.2 Check It in Peregrine Ship

1. Log in to your Peregrine Ship dashboard

2. Go to Orders

3. You should see your test order!

If you see it: Great! Your connection is working perfectly.

If you don't see it: Message us on WhatsApp, we'll troubleshoot together.

Step 8: You're Ready to Sell!

Quick Checklist

Before you start receiving real orders, confirm:

• [ ] Store connected and showing "Active"

• [ ] Store country/market selected correctly

• [ ] WhatsApp group set up with our team

• [ ] Test order synced successfully

• [ ] You understand pricing (or asked us for quotes)

What Happens When a Real Order Comes In

1. Order syncs automatically (within minutes)

2. We source the product from our factory network

3. Products arrive at our warehouse (1-3 days for dropshipping)

4. We quality check every item

5. We pack and ship to your customer

6. Tracking updates automatically to Shopify

7. Customer receives their order!

View Order Details & Cost Breakdown

Want to see exactly what's happening with an order?

1. Go to Orders in your dashboard

2. Click on any order to open Order Details

3. See full breakdown:

   • Product information

   • Cost breakdown (Product Cost + Shipping Cost)

   • Order status

   • Tracking information

Export Orders

Need to analyze your orders or costs in a spreadsheet?

1. Go to Orders in your dashboard

2. Select orders using the checkboxes (or select all)

3. Click Export

4. Download file with full details:

   • Order information

   • Product details

   • Cost breakdown per order

   • Status and tracking

💡 Use this for: Profit calculations, accounting, analyzing costs by country, bookkeeping.

Auto-Fulfillment Settings

By default, auto-fulfillment is turned ON, orders process automatically.

To turn auto-fulfillment ON/OFF:

1. Go to Orders

2. Find the Auto-Fulfillment toggle at the top

3. Switch ON or OFF based on your preference

When to turn OFF: If you want to review each order before we process it.

Understanding Our Pricing Model

For Dropshipping Clients

We charge you for:

1. Product Cost

2. Shipping

Example:

For DTC/Inventory Clients

You ship inventory to us. We charge:

1. Shipping

Working with Your Own Supplier?

If you have your own supplier and want to send inventory to our warehouse:

1. Go to Inventory → Add Inventory

2. Select the items you want to send

3. Enter the quantity for each item

4. Add your inbound tracking number (from your supplier's shipment)

5. Submit and we'll receive it at our warehouse

Tip: Always provide the tracking number so we can match incoming packages to your account.

Frequently Asked Questions

Orders & Fulfillment

Q: How long until my customer receives their order? A: Typically 7-15 business days, depending on destination:

• USA: 7-12 days

• Europe: 7-14 days

• UK: 8-12 days

• Australia: 10-14 days

Q: Do you provide tracking? A: Yes! Full tracking is provided and automatically synced to Shopify.

Q: What if a product is out of stock? A: We'll notify you immediately and can help find alternatives.

Payments & Balance

Q: What happens if my balance runs out? A: Orders will pause until you top up. We'll alert you before this happens.

Q: Can I get a refund on my balance? A: Yes, unused balance can be refunded. Contact support.

Products & Sourcing

Q: Can you source any product from China? A: Almost anything! We specialize in fashion, accessories, home goods, and general merchandise. Some restricted items (batteries, liquids, weapons,) have limitations.

Q: Do you do quality control? A: Yes! Every item is inspected before shipping.

Q: Can you do custom packaging or branding? A: Yes! We offer custom packaging, thank-you cards, and branded inserts. Ask for details.

Need Help?

Working Hours

Our team is available Monday – Saturday, 9:00 AM – 5:00 PM Beijing Time (GMT+8)

📅 Closed: Sundays and Chinese public holidays

Support Channels

Emergency Contacts

For urgent issues outside business hours:

• WhatsApp: Peregrine Ship WhatsApp

• Email: support@peregrineship.com

Welcome to the Family!

You've made a great choice partnering with Peregrine Ship. We're here to help you scale your business without the logistics headaches.

Your next step: Message us on WhatsApp and introduce yourself! We can't wait to help you succeed.