How to Add Balance via Bank Transfer
A step-by-step guide to topping up your Peregrine Ship balance using Wise, Airwallex, or direct bank transfer.
Overview
Peregrine Ship uses a prepaid balance system. Before orders can be processed, you need to have sufficient funds in your account. Bank transfer is the most cost-effective way to add balance — there are no platform fees on our side.
⏱ Processing Time Same-platform transfers (Wise → Wise or Airwallex → Airwallex) can be processed in as little as 1–3 hours. Other bank transfers typically take 1–2 business days. After transferring, ping your account manager or our support team on WhatsApp so we can process it promptly. |
Available Payment Methods
Choose whichever method works best for you:
Wise | Airwallex | Direct Bank Transfer | |
Fees | No platform fee | No platform fee | No platform fee |
Processing | Wise → Wise: 1–3 hours* Other: 1–2 business days | Airwallex → Airwallex: 1–3 hours* Other: 1–2 business days | 1–3 business days |
Best For | International transfers | International transfers | Domestic transfers |
Tip All three methods are fee-free on our end. You may incur transfer fees from your bank or payment provider — Wise and Airwallex typically offer the best exchange rates for international transfers. |
Step-by-Step: Add Balance via Bank Transfer
Step 1: Choose Your Transfer Method
Option A: Wise (Recommended)
Go to the Wise payment link:
wise.com/pay/business/peregrinegrouplimited
Enter the amount you want to transfer
Follow the Wise instructions to complete the payment
Take a screenshot of your transfer confirmation
Option B: Airwallex
Contact us on WhatsApp to get the Airwallex payment details
Transfer the desired amount via Airwallex
Take a screenshot of your transfer confirmation
Option C: Direct Bank Transfer
Message us on WhatsApp to request our bank transfer details
We’ll send you the account information for your region
Transfer the desired amount from your bank
Take a screenshot of your transfer confirmation
Step 2: Send Proof of Payment
After completing your transfer, send the proof of payment (screenshot or receipt) to our team via WhatsApp:
What to include in your message:
Screenshot or receipt of the transfer
Amount transferred
Your store name (so we credit the right account)
Example WhatsApp Message: Hi! I just topped up my balance Client ID: [Your Client ID] Amount: $500 via Wise [Attached: screenshot of transfer confirmation] |
Step 3: We Add Your Balance
Once we receive your proof of payment:
1 | Our team verifies the payment |
2 | We manually add the balance to your account |
3 | You receive a confirmation message on WhatsApp |
4 | Your updated balance appears in your dashboard |
This process typically takes a few hours during business hours.
How to Check Your Balance
After your top-up is processed, verify your balance in the dashboard:
Log in to platform.peregrineship.com
Your balance is displayed on the top right corner dashboard
Go to Billing to view your full balance history
Balance Type | Example | What It Means |
Total Balance | $500.00 | Everything in your account |
Available | $350.00 | What you can use now |
Occupied | $150.00 | Reserved for orders in progress |
Important Notes
⚠️ Keep Your Balance Topped Up If your balance runs out, orders will pause until you top up. We’ll alert you when your balance is getting low, but it’s a good practice to top up proactively. |
Stripe Alternative Prefer to pay by credit or debit card? You can add balance instantly via Stripe from your dashboard (Balance → Add Balance → Stripe). Note: Stripe charges a 2.9% + $0.30 processing fee. |
Refunds Unused balance can be refunded. Contact our support team via WhatsApp or email to request a refund. |
Frequently Asked Questions
Q: How long does it take for my balance to appear?
A: After you send us the proof of payment, we typically process it within a few hours during business hours (Mon–Sat, 9 AM – 5 PM Beijing Time).
Q: Is there a minimum top-up amount?
A: There is no strict minimum, but we recommend topping up enough to cover at least a few orders to avoid interruptions.
Q: What currency should I transfer in?
A: Contact us on WhatsApp and we’ll provide the best payment details for your currency and region.
Q: What if I sent the transfer but forgot to send proof?
A: No worries! Just send the proof to our WhatsApp whenever you can. We won’t add the balance until we can verify the payment.
Q: Can I set up automatic/recurring transfers?
A: We don’t currently support automatic top-ups via bank transfer. You’ll need to initiate each transfer manually and send us the proof. For recurring convenience, consider using Stripe from the dashboard.
Need Help?
If you run into any issues with your bank transfer or balance, reach out to us:
WhatsApp: Click here to message us on WhatsApp
Email: support@peregrineship.com
Working hours: Monday – Saturday, 9:00 AM – 5:00 PM Beijing Time (GMT+8)
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