Billing & PaymentsSearch...Ask PerryPlans & PricingWhich Peregrine Plan Should I Choose?Understanding Your Plan BenefitsHow Much Does Peregrine Ship Cost?Do DTC Brands Need a Subscription?Plan Comparison TableHow to Upgrade/Downgrade Your PlanBalance ManagementHow to Top-Up Your BalanceWhat Is Occupied Balance?When Are Funds Deducted?Why Did My Order Not Process? (Insufficient Balance)How to Add Balance via Bank TransferUnderstanding the Estimated Cost WidgetHow Much Balance Do I Need?Available vs Occupied vs Charged ExplainedBalance Refunds & WithdrawalsCommon Balance Questions (With Worked Examples)Transactions & InvoicesView Transaction HistoryView Order Cost DetailsExport Costs for Accounting (CSV)Understanding Your InvoicePayment Methods AcceptedBalance TransparencyUnderstanding Your Weekly Balance ReportWhy Is My Balance Different From Expected?How Price Lock Works (No Surprise Charges)Shipping Cost Breakdown: Product Cost vs Shipping vs FeesPopular ArticlesGetting Started Checklist: From Signup to First OrderStep-by-step guide to go from new account to first shipment.What Is Peregrine Ship? (FAQ)What we do, how it works, and who we serve - answered.Dashboard Overview: What You See & What It MeansA quick tour of your dashboard widgets, stats, and navigation.Syncing Products from Shopify to PeregrineHow to import your existing Shopify products into your dashboard.How Tracking Works (PST Numbers)How we generate tracking and what your customers see.How to Top-Up Your BalanceAdd funds to your account so orders can process.Understanding Order StatusesWhat each status means and when it changes.Connect Your Shopify Store to Peregrine ShipOne-click integration to start syncing orders automatically.Getting Started Checklist: From Signup to First OrderStep-by-step guide to go from new account to first shipment.What Is Peregrine Ship? (FAQ)What we do, how it works, and who we serve - answered.Dashboard Overview: What You See & What It MeansA quick tour of your dashboard widgets, stats, and navigation.Syncing Products from Shopify to PeregrineHow to import your existing Shopify products into your dashboard.How Tracking Works (PST Numbers)How we generate tracking and what your customers see.How to Top-Up Your BalanceAdd funds to your account so orders can process.Understanding Order StatusesWhat each status means and when it changes.Connect Your Shopify Store to Peregrine ShipOne-click integration to start syncing orders automatically.Still need help?Can’t find the answer you’re looking for? Our team is here to help.Chat on WhatsAppChat on WhatsApporSubmit RequestSubmit Request