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Peak Period & Holiday Support

How We Handle High-Volume Periods

Holiday Support Hours & Availability

What to Do If Response Time Is Slower Than Usual

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Perry AI: Your Instant Support Bot

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Account Management

How to Update Your Account Details

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Common Sync or Integration Issues

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Payment Failed — What To Do

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Contact & Escalation

Managing Support Tickets & Requests

How to Contact Us (All Channels)

Response Time Expectations (SLAs)

Escalation Process: CS → Account Manager → Management

Emergency Support (Urgent Issues)

Meet Your Account Manager

Support & Troubleshooting

Contact & Escalation

Support & Troubleshooting

Contact & Escalation

Escalation Process: CS → Account Manager → Management

Response Time Expectations (SLAs)

Response Time Expectations (SLAs)

Emergency Support (Urgent Issues)

Emergency Support (Urgent Issues)

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    Peregrine Ship

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    ©

    2026

    All rights reserved

    Privacy Policy

    Terms of service