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Peak Period & Holiday Support

How We Handle High-Volume Periods

Holiday Support Hours & Availability

What to Do If Response Time Is Slower Than Usual

Self-Service Tools

Perry AI: Your Instant Support Bot

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Account Management

How to Update Your Account Details

How to Change Your Password

How to Add Team Members

Account Suspension & Reactivation

Common Issues & Fixes

How to Fix Unsynced Orders

Fixing Shopify Sync & SKU Issues

Common Sync or Integration Issues

Dashboard Loading Issues

Payment Failed — What To Do

Order Not Showing in Dashboard

Product Not Syncing from Shopify

Contact & Escalation

Managing Support Tickets & Requests

How to Contact Us (All Channels)

Response Time Expectations (SLAs)

Escalation Process: CS → Account Manager → Management

Emergency Support (Urgent Issues)

Meet Your Account Manager

Support & Troubleshooting

Common Issues & Fixes

Support & Troubleshooting

Common Issues & Fixes

How to Fix Unsynced Orders

Meet Your Account Manager

Meet Your Account Manager

Fixing Shopify Sync & SKU Issues

Fixing Shopify Sync & SKU Issues

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    Peregrine Ship

    ·

    ©

    2026

    All rights reserved

    Privacy Policy

    Terms of service