Help Centar

Sign In

Sign In

Sign In

Search...

Ask Perry

Peak Period & Holiday Support

How We Handle High-Volume Periods

Holiday Support Hours & Availability

What to Do If Response Time Is Slower Than Usual

Self-Service Tools

Perry AI: Your Instant Support Bot

Help Center Search Tips

Account Management

How to Update Your Account Details

How to Change Your Password

How to Add Team Members

Account Suspension & Reactivation

Common Issues & Fixes

How to Fix Unsynced Orders

Fixing Shopify Sync & SKU Issues

Common Sync or Integration Issues

Dashboard Loading Issues

Payment Failed — What To Do

Order Not Showing in Dashboard

Product Not Syncing from Shopify

Contact & Escalation

Managing Support Tickets & Requests

How to Contact Us (All Channels)

Response Time Expectations (SLAs)

Escalation Process: CS → Account Manager → Management

Emergency Support (Urgent Issues)

Meet Your Account Manager

Support & Troubleshooting

Contact & Escalation

Support & Troubleshooting

Contact & Escalation

How to Contact Us (All Channels)

Managing Support Tickets & Requests

Managing Support Tickets & Requests

Response Time Expectations (SLAs)

Response Time Expectations (SLAs)

Still need help?

Can’t find the answer you’re looking for?
Our team is here to help.

Chat on WhatsApp

Chat on WhatsApp

or

Submit Request

Submit Request

Table of Contents

    Peregrine Ship

    ·

    ©

    2026

    All rights reserved

    Privacy Policy

    Terms of service

    Peregrine Ship

    ·

    ©

    2026

    All rights reserved

    Privacy Policy

    Terms of service