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Dispute Resolution

How We Handle Disputes

Supplier Claims vs Warehouse Errors

Chargeback from Your Customer? Here's What to Do

Returns

How Customer Returns Work (DTC)

Return Address & Process

Restocking Returned Items

Claim Types

Damaged in Transit Claims

Wrong Item Received Claims

I Got the Wrong Size — What Now?

Quality Defects Claims

Missing Items Claims

My Customer Got a Duplicate Shipment — What Now?

Replacement Policy

Our Replacement Policy (Overview)

How to Request a Replacement

Required Evidence for Claims (Photos)

Response Times & SLAs for Claims

What We Don't Replace (Exclusions)

How We Verify Orders Before Shipping (QC Process)

Returns & Replacements

Claim Types

Returns & Replacements

Claim Types

Missing Items Claims

Quality Defects Claims

Quality Defects Claims

My Customer Got a Duplicate Shipment — What Now?

My Customer Got a Duplicate Shipment — What Now?

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Table of Contents

    Peregrine Ship

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    ©

    2026

    All rights reserved

    Privacy Policy

    Terms of service

    Peregrine Ship

    ·

    ©

    2026

    All rights reserved

    Privacy Policy

    Terms of service