Help Centar

Sign In

Sign In

Sign In

Search...

Ask Perry

Dispute Resolution

How We Handle Disputes

Supplier Claims vs Warehouse Errors

Chargeback from Your Customer? Here's What to Do

Returns

How Customer Returns Work (DTC)

Return Address & Process

Restocking Returned Items

Claim Types

Damaged in Transit Claims

Wrong Item Received Claims

I Got the Wrong Size — What Now?

Quality Defects Claims

Missing Items Claims

My Customer Got a Duplicate Shipment — What Now?

Replacement Policy

Our Replacement Policy (Overview)

How to Request a Replacement

Required Evidence for Claims (Photos)

Response Times & SLAs for Claims

What We Don't Replace (Exclusions)

How We Verify Orders Before Shipping (QC Process)

Returns & Replacements

Returns

Returns & Replacements

Returns

Return Address & Process

How Customer Returns Work (DTC)

How Customer Returns Work (DTC)

Restocking Returned Items

Restocking Returned Items

Still need help?

Can’t find the answer you’re looking for?
Our team is here to help.

Chat on WhatsApp

Chat on WhatsApp

or

Submit Request

Submit Request

Table of Contents

    Peregrine Ship

    ·

    ©

    2026

    All rights reserved

    Privacy Policy

    Terms of service

    Peregrine Ship

    ·

    ©

    2026

    All rights reserved

    Privacy Policy

    Terms of service